pjwin Frequently Asked Questions

pjwin accepts the following valid Philippine government-issued IDs for KYC verification: PhilSys National ID Passport Driver's License (LTO) UMID Voter's ID PRC ID

Upload a clear photo of your chosen ID along with a selfie for facial matching. KYC is reviewed by the compliance team and is typically completed within 30 minutes to a few hours on business days. Until KYC is approved, deposits are accepted but withdrawals remain on hold.

No. pjwin enforces a strict one-account-per-player policy. Registering multiple accounts — whether under your own name or a different identity — is treated as a serious violation of the pjwin Terms & Conditions. All duplicate accounts will be closed when detected, and any balances or winnings associated with secondary accounts will be forfeited. If you have forgotten your login credentials, use the password reset function at pjwin.co/pjwin-login rather than creating a new account.

Go to the pjwin login page at pjwin.co/pjwin-login and click "Forgot Password." Enter your registered mobile number or email address. You will receive an OTP or reset link via SMS to your Philippine mobile number. Follow the instructions to set a new password. If you no longer have access to your registered mobile number, contact the pjwin support team via live chat with your account details and a valid ID for identity verification before a manual reset can be processed.

To permanently close your pjwin account, contact our 24/7 support team via live chat or send a written request to [email protected] from your registered email address. Include your account username and the reason for closure. Before your account is closed, any remaining real-money balance will be returned to your verified payment method. Note that if you are closing your account due to problem gambling, pjwin strongly recommends using the self-exclusion tool instead — it takes effect immediately and prevents re-registration under your identity for a minimum of six months.

For pjwin accounts that have completed KYC verification, GCash withdrawals are typically processed within 5 to 15 minutes during standard operating hours. This is one of pjwin's most popular features with Filipino players — the speed of GCash payouts means you can request a withdrawal after a winning session and see the funds in your GCash wallet within a quarter of an hour in most cases. Withdrawal speeds can occasionally be slower during peak periods or if additional review is triggered by the amount requested.

pjwin does not charge withdrawal processing fees on standard GCash, Maya, BPI, BDO, or Metrobank withdrawals. The amount you request is the amount credited to your payment account — no deductions from pjwin's side. The only exception is USDT (cryptocurrency) withdrawals, where applicable blockchain network fees are passed through at cost since these are determined by network conditions outside pjwin's control. Your GCash or Maya provider may have their own receiving policies, but pjwin does not add fees on their behalf.

Bank transfer withdrawals to BPI, BDO, and Metrobank accounts typically take 1 to 3 business days from the time the withdrawal is approved by pjwin's payment team. Unlike GCash and Maya which process near-instantly, interbank transfers in the Philippines are subject to the receiving bank's clearing schedule. If your BPI or BDO withdrawal has not arrived within 3 business days of approval, contact pjwin support with your transaction reference number and the team will follow up with the payment processor.

There are several common reasons a pjwin withdrawal may be held pending review: (1) KYC not completed — identity verification is required before the first withdrawal on any account; (2) Active bonus wagering requirement — if you have bonus funds with incomplete wagering, the real-money balance is still withdrawable but the bonus portion is not; (3) Additional verification requested — for larger withdrawal amounts, pjwin's compliance team may request source-of-funds documentation. Check your email and any pjwin notifications for the specific reason, or contact live chat for a direct update.

All slot and RNG-based games on pjwin use certified Random Number Generator (RNG) engines provided by the game studios. These RNG systems are independently tested and audited by the providers' own certification partners. pjwin does not alter or override game outcomes in any way — what you see is determined entirely by the certified game engine. RTP (Return to Player) percentages vary by game and are displayed within each game's information panel. Typical RTPs for popular JILI and Pragmatic Play titles range from approximately 96% to 98%, though this varies per title.

Yes. pjwin's sports betting section covers a wide range of events relevant to Filipino players, including PBA (Philippine Basketball Association) games, international boxing matches, NBA, UFC, and other major sporting events. Philippine boxing — given the country's rich history in the sport — receives dedicated coverage during major fight cards. You can access the sports betting section from the pjwin main navigation. Odds are updated in real time and live in-play betting is available for selected events. Visit pjwin.co/boxing for boxing-specific coverage.

Yes — pjwin has a full live casino section featuring real-time games streamed from professional studios. Live baccarat is the most popular live dealer game among Filipino pjwin players, with multiple tables running simultaneously across different bet limit ranges. The live casino section also includes live roulette, live blackjack, live sic bo, and live game show titles. Dealers are professional and the stream quality is optimized for Philippine internet connections, including 4G/LTE play on Smart and Globe. Access the full live casino at pjwin.co/pjwin-casino.

Yes — pjwin is fully accessible via mobile browser without any app download. Simply open pjwin.co in Chrome, Safari, or any other mobile browser on your Android or iOS device. The pjwin platform is built with a responsive layout optimized for Philippine mobile use, including smooth performance on mid-range Android phones common across Metro Manila, Cebu, Davao, and provincial areas. All features — deposits via GCash, slot gameplay, live dealer tables, sports betting, and account management — are available in the mobile browser version with no functionality compromised.

A wagering requirement means you need to wager a specified multiple of the bonus amount before the bonus balance and any associated winnings become withdrawable. For example, if you receive a ₱500 bonus with a 30x wagering requirement, you need to place a total of ₱15,000 in qualifying bets before withdrawal is unlocked for that bonus. The real-money portion of your balance is not affected — you can withdraw your real money at any time. Wagering requirements and game contribution rates are specified in each promotion's individual terms on pjwin.

No — different game categories contribute to wagering requirements at different rates on pjwin, which is standard industry practice. Slot games typically contribute at the full 100% rate, meaning every peso bet on slots counts in full toward clearing your wagering requirement. Live dealer games, sports betting, and table games may contribute at lower rates such as 10–50%, depending on the specific promotion. The game contribution rates for each active bonus are clearly listed in the promotion terms before you activate a bonus — review these carefully if you prefer live casino or sports betting over slots.

Each pjwin promotion can generally be claimed once per player, unless the specific promotion terms explicitly state that it is a recurring offer — for example, a weekly reload bonus that is available every week. Attempting to claim a one-time bonus multiple times through any means, including creating duplicate accounts, constitutes bonus fraud and is a serious violation of pjwin's Terms & Conditions. Such behavior results in permanent account closure and forfeiture of all associated balances. Recurring promotions for loyal players are available through pjwin's ongoing promotions page and do not require duplicate accounts.

If you request a withdrawal while you have an active bonus with incomplete wagering requirements, the bonus balance and any winnings generated from bonus funds will be forfeited when the withdrawal is processed. Your real-money balance — funds you deposited yourself, not bonus funds — is always withdrawable at any time without affecting your standing on pjwin. Before requesting a withdrawal during an active bonus, pjwin will show you the status of your current wagering progress so you can make an informed decision about whether to continue playing or proceed with the withdrawal.

The minimum legal age to participate in gambling in the Philippines is 21 years old, as required by PAGCOR regulations. pjwin enforces this requirement without exception. Age is verified during registration through the KYC process — only valid Philippine government-issued IDs confirming a date of birth showing the player is 21 or older are accepted. Any pjwin account found to belong to a person under the age of 21 will be immediately and permanently suspended, all deposits will be returned to their source, and any winnings will be voided.

Self-exclusion on pjwin is available directly from your account settings — no need to contact support to activate it. Log in, navigate to Account Settings, open the Responsible Gaming tab, and select Self-Exclusion. Once confirmed, it activates immediately: your account is blocked from login, all marketing communications are suspended, and new account registration under your identity is prevented for a minimum of six months. Self-exclusion is the strongest tool available for players who need a significant break. For full details on all responsible gaming tools, visit pjwin.co/responsible-gaming.

Yes — deposit limits are one of five responsible gaming tools available free of charge on pjwin. You can set a daily, weekly, or monthly maximum deposit cap directly from your account settings under the Responsible Gaming tab. Limit reductions take effect immediately — the moment you save a reduced limit, it applies to your next deposit. Limit increases are subject to a mandatory waiting period before they take effect, which is by design to prevent impulsive decisions from undoing the responsible limits you set when thinking clearly. There is no cost to use any of pjwin's responsible gaming tools.

If you feel your gambling has moved beyond what pjwin's platform tools can address, professional support is available in the Philippines. PAGCOR has player welfare programs and responsible gaming initiatives — information on these is available through official PAGCOR and Philippine government channels. The Department of Health (DOH) of the Philippines provides mental health hotlines accessible to anyone experiencing behavioral health difficulties, including problem gambling. pjwin's own support team at [email protected] is always available to assist with account-level tools and to point you toward appropriate external resources.