Privacy Policy – pjwin Philippines Online Casino

Section 1

About This Privacy Policy

This Privacy Policy ("Policy") sets out the basis on which pjwin ("pjwin," "we," "us," or "our") collects, processes, stores, and protects the personal data of players and visitors who interact with the pjwin platform at pjwin.co. It is intended to provide Filipino players and all other users with a clear, plain-language explanation of pjwin's data practices, in compliance with applicable data privacy laws including the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines and its implementing rules and regulations issued by the National Privacy Commission (NPC).

This Policy covers all personal data processed in connection with your use of pjwin — from the moment you first visit pjwin.co, through account registration, active gameplay, and the management of your account over time. It covers data collected via the website, through customer support interactions, through payment processing channels, and through any pjwin marketing communications you opt in to.

This Privacy Policy should be read alongside the pjwin Terms & Conditions, accessible at pjwin.co/terms-conditions, which govern the overall relationship between pjwin and registered players. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy prevails.

Section 2

Personal Data We Collect

pjwin collects personal data that is necessary to provide its services to Filipino players in a secure, compliant, and effective manner. The categories of personal data we collect include the following:

2.1 Registration and Identity Data

When you create a pjwin account, we collect:

Full legal name (as it appears on your government-issued ID)
Date of birth (used to verify the 21+ age requirement)
Philippine mobile number (used as primary account identifier and OTP delivery)
Email address (used for account communication and password recovery)
Username and encrypted password
Province or city of residence (used for localization and regulatory compliance)

2.2 KYC and Verification Documents

As part of the mandatory identity verification process required before withdrawals are processed, pjwin collects:

Copies or photographs of government-issued identity documents (PhilSys National ID, passport, driver's license, UMID, voter's ID, PRC ID, or equivalent)
Selfie or facial photograph for identity matching purposes
Proof of address documents where required for enhanced due diligence
Source of funds documentation in cases where financial due diligence is required

2.3 Financial and Transaction Data

Deposit and withdrawal amounts, dates, and methods (GCash, Maya, BPI, BDO, Metrobank, USDT, Coins.ph)
GCash or Maya account reference numbers associated with transactions
Bank account details where bank transfers are used (account name and number only — full credentials are never collected)
Complete transaction history including all bets placed, games played, and winnings received
Bonus and promotional activity records

2.4 Gameplay and Activity Data

Game sessions, bet amounts, game outcomes, and session durations across all pjwin product categories
Sports betting selections, odds, stakes, and results
Responsible gaming settings, including deposit limits and self-exclusion status
Customer support interaction history, including live chat transcripts and ticket records
Account login history, including timestamps and device identifiers

2.5 Technical and Device Data

IP address (used for fraud detection, geographic restriction compliance, and security)
Device type, operating system, and browser version
Mobile network carrier (Smart, Globe, Dito, or other)
Session cookies and browser storage data used to maintain your login state
Platform usage analytics (pages visited, features accessed, session duration)

Data Category	Primary Purpose	Retention Period
Registration & Identity	Account creation, authentication, compliance	Duration of account + 5 years post-closure
KYC Documents	Age verification, AML compliance, fraud prevention	5 years from date of submission
Financial & Transaction	Payment processing, regulatory reporting, dispute resolution	5 years from transaction date
Gameplay & Activity	Service delivery, responsible gaming, game integrity	Duration of account + 3 years post-closure
Technical & Device	Security, fraud detection, performance analytics	13 months from collection
Marketing Preferences	Communications management, preference records	Until opt-out, then 1 year as suppression record

Section 3

How We Collect Your Data

pjwin collects personal data through several channels. Understanding how data reaches us helps Filipino players maintain control over the information they share with pjwin.

Directly from you: Registration forms, KYC submission, customer support contacts, and any information you voluntarily provide through account settings or during live chat interactions with the pjwin team.
Automatically through platform use: Technical and device data, IP addresses, gameplay session data, and cookies are collected automatically when you visit pjwin.co or use any part of the pjwin platform.
From payment processors: GCash, Maya, and banking partners provide transaction confirmation data to pjwin to verify deposits and facilitate withdrawals. pjwin receives only the reference data necessary to confirm and process transactions — we do not receive full payment credentials.
From KYC and identity verification partners: pjwin uses third-party identity verification services to assist in the KYC process. These partners return verification outcomes and document data to pjwin to fulfill regulatory requirements.
From fraud prevention systems: Automated fraud and risk detection systems flag unusual account activity patterns, which may result in additional data being logged in connection with potentially suspicious behavior.

Section 4

How pjwin Uses Your Personal Data

pjwin processes personal data only for legitimate, specified purposes directly related to the delivery of its services to Filipino players. The following describes the purposes for which we use the data we collect:

Account management: Creating and maintaining your pjwin player account, authenticating your identity on login, managing account settings, and communicating account-relevant information such as transaction confirmations and security alerts.
Service delivery: Processing deposits, crediting and settling game wagers, calculating and crediting winnings, processing withdrawal requests, and providing access to all pjwin game categories including live casino, slots, sports betting, sabong, and bingo.
Identity verification and KYC compliance: Verifying your identity and age (21+ requirement) in compliance with applicable regulations. KYC is mandatory for all accounts before withdrawal processing and is required under anti-money laundering (AML) obligations applicable to online gaming platforms.
Fraud prevention and security: Detecting, investigating, and preventing fraudulent account activity, payment fraud, multi-accounting, bonus abuse, and unauthorized access to player accounts.
Responsible gaming: Monitoring account activity for patterns that may indicate problem gambling behavior, applying and enforcing player-set responsible gaming limits, and managing self-exclusion requests.
Customer support: Responding to player queries, complaints, and formal dispute submissions. Support interaction records are retained to enable continuity of service and quality review.
Regulatory compliance: Meeting pjwin's obligations under applicable gaming regulations, anti-money laundering laws, data privacy laws, and any other legal requirements applicable to the operation of an online gaming platform serving Filipino players.
Platform improvement: Using aggregated, anonymized analytics data to understand how Filipino players use the pjwin platform and to improve the product experience — including game catalog decisions, navigation improvements, and mobile performance optimization for Philippine network conditions.
Marketing communications: Sending promotional communications, bonus notifications, and platform updates to players who have opted in to receive marketing from pjwin. Marketing communications can be opted out of at any time.

Section 5

Legal Basis for Processing

pjwin processes personal data on one or more of the following legal bases, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules:

Contractual necessity: Processing required to fulfill pjwin's obligations under the Terms & Conditions agreement entered into by the player upon registration — including account management, gameplay, and payment processing.
Legal obligation: Processing required to comply with applicable laws and regulations, including KYC and AML obligations, responsible gaming regulatory requirements, and responses to lawful requests from law enforcement or regulatory authorities.
Legitimate interests: Processing that is necessary for pjwin's legitimate business interests, where those interests are not overridden by the player's privacy rights — including fraud prevention, platform security, and aggregated analytics for service improvement.
Consent: Processing based on your explicit and freely given consent, including marketing communications and any optional data collection that is not strictly necessary for service delivery. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Section 6

Data Sharing and Third-Party Disclosure

pjwin does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes under any circumstances. Personal data is shared with third parties only to the extent strictly necessary for the following purposes:

6.1 Service Providers

pjwin shares data with trusted service providers who process data on pjwin's behalf under contractual data processing agreements that require them to maintain equivalent data protection standards. These include:

Game providers: PG Soft, Pragmatic Play, Jili, JDB, and other certified studios receive the minimum player session data required to operate their games and return results to pjwin.
Payment processors: GCash, Maya, BPI, BDO, Metrobank, and USDT network processors receive transaction data necessary to process deposits and withdrawals.
KYC and identity verification services: Third-party verification platforms receive document images and player data for the purpose of completing identity checks required by pjwin's compliance obligations.
Customer support infrastructure: Live chat and ticketing platform providers may process support interaction data on pjwin's behalf.
Fraud detection and security services: Automated risk analysis platforms process technical and behavioral data to assist pjwin's fraud prevention operations.

6.2 Regulatory and Legal Disclosure

pjwin may disclose personal data to government authorities, regulatory bodies, law enforcement agencies, or courts where required by applicable law, pursuant to a lawful court order, or where pjwin has a good-faith belief that disclosure is necessary to prevent fraud, protect player safety, or comply with legal obligations. Such disclosures will be limited to the minimum data required.

No Data Sales: pjwin does not and will not sell, lease, or rent your personal data to any third party for their own commercial or marketing purposes. Any data sharing with service providers is governed by strict contractual obligations and is limited to what is necessary for the specific service being provided.

Section 7

Cookies and Tracking Technologies

pjwin uses cookies and similar technologies to operate the platform effectively, maintain your logged-in session, detect and prevent fraud, and gather anonymized analytics about how Filipino players use the site. The following types of cookies are used on pjwin.co:

Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your authentication session after login, store your basic preference settings, and enable core features such as the cashier and game loading. These cannot be disabled without preventing core functionality from working.
Functional cookies: Used to remember your preferences such as language settings, last-visited game category, and responsible gaming tool configurations. These improve your experience on return visits.
Analytics cookies: Used to collect aggregated, anonymized data about page visits, navigation paths, and feature usage to help pjwin understand how the platform is being used by Filipino players and where improvements are needed. Individual player data is not used for analytics purposes.
Security cookies: Used to detect anomalous login behavior, identify potential account takeover attempts, and support fraud detection systems. These are classified as strictly necessary for platform security.

Most modern browsers allow you to manage cookie preferences through browser settings. Disabling strictly necessary cookies will prevent pjwin from functioning correctly. Functional and analytics cookies can be managed without affecting core platform access. pjwin does not use cookies to serve third-party advertising or to track Filipino players across other websites for commercial profiling purposes.

Section 8

Data Retention

pjwin retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. The retention periods applicable to each data category are summarized in the table in Section 2 of this Policy.

Financial and transaction records, including KYC documents, are retained for a minimum of five years following account closure in compliance with anti-money laundering regulations applicable to online gaming platforms. After applicable retention periods expire, personal data is either securely deleted or permanently anonymized in a manner that prevents re-identification.

Where an account is subject to an ongoing regulatory inquiry, fraud investigation, or legal proceeding, the relevant data will be retained for the duration of that proceeding regardless of standard retention schedules.

Section 9

Data Security

pjwin implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, disclosure, and alteration. Key security measures in place include:

TLS/SSL encryption: All data transmitted between your browser or mobile device and pjwin.co is encrypted using TLS encryption. This applies to all connections including login, deposit, gameplay, and withdrawal requests.
Password security: Account passwords are stored using strong one-way cryptographic hashing. pjwin staff cannot view account passwords in plain text.
Two-factor authentication (2FA): Optional but strongly recommended SMS OTP-based 2FA is available for all pjwin accounts. Players accessing their accounts from new devices are prompted for additional verification.
Access controls: Access to personal data within pjwin's internal systems is restricted on a strict need-to-know basis. Staff access is logged and monitored.
KYC document security: Identity verification documents are stored in encrypted, access-controlled storage environments separate from general platform data. Access to KYC documents is restricted to compliance personnel with a verified operational need.
Fraud monitoring: pjwin operates continuous automated monitoring for unauthorized access attempts, unusual login patterns, and suspicious account activity — with escalation protocols for detected anomalies.

While pjwin implements industry-standard security measures, no digital platform can guarantee absolute security against all threats. In the event of a data breach that materially affects registered players, pjwin will notify affected players and the relevant regulatory authorities in accordance with its legal obligations and within required timeframes under applicable law.

Section 10

Your Privacy Rights as a pjwin Player

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, registered pjwin players in the Philippines have the following rights in relation to their personal data:

Right to be informed: The right to know that pjwin is collecting your personal data, what data is being collected, why it is being collected, and how it will be used. This Privacy Policy fulfills this obligation.
Right of access: The right to request a copy of the personal data pjwin holds about you and information about how it is being processed.
Right to rectification: The right to request correction of any personal data pjwin holds about you that is inaccurate or incomplete.
Right to erasure: The right to request deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is otherwise unlawful — subject to pjwin's legal obligations to retain certain data categories as described in Section 8.
Right to object: The right to object to certain types of processing, including marketing communications and processing based on legitimate interests.
Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format in circumstances where processing is based on consent or contractual necessity.
Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe pjwin has not handled your personal data in accordance with applicable law.

To exercise any of these rights, submit a request to pjwin via the contact methods listed in Section 15 of this Policy. pjwin will acknowledge privacy rights requests within 3 business days and respond with a substantive outcome within 30 calendar days. Identity verification may be required before processing data access or deletion requests to prevent unauthorized disclosure of personal data.

National Privacy Commission: If you believe pjwin has not adequately addressed your privacy concerns, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. Guidance on how to contact the NPC is available through official Philippine government information channels.

Section 11

Children's Privacy and the 21+ Requirement

pjwin's services are strictly restricted to individuals aged 21 years and above, in accordance with applicable Philippine regulations governing online gambling. pjwin does not knowingly collect or process personal data from individuals below the age of 21, and it is a strict requirement that all pjwin account holders are of legal gambling age.

Age is verified during registration and is confirmed as part of the KYC identity verification process required before any withdrawal can be processed. Any account found to be held by a person below the age of 21 will be immediately suspended, all deposits will be returned to their source payment method, and all associated winnings will be voided. Data collected in connection with an underage account will be retained only to the extent required for regulatory reporting and legal compliance purposes.

If you become aware that a minor has accessed or registered for a pjwin account, please report this to pjwin immediately via the contact details in Section 15. pjwin takes the protection of minors seriously and will act immediately upon receipt of any such report.

Section 12

Marketing Communications

pjwin may send promotional communications, bonus notifications, new game announcements, and platform update information to registered players who have opted in to receive marketing communications. Marketing communications are sent via SMS to your registered Philippine mobile number and/or via email to your registered email address.

Opting in to marketing communications from pjwin is voluntary and optional. Core platform services are not conditional on accepting marketing communications.
You can opt out of pjwin marketing communications at any time via your account settings under Notification Preferences, or by following the unsubscribe instructions included in each marketing email.
Opting out of marketing does not affect transactional communications — pjwin will continue to send deposit confirmations, withdrawal notifications, security alerts, and account-relevant service messages regardless of marketing preference settings.
Where a player has activated self-exclusion on their pjwin account, all marketing communications are automatically suspended for the duration of the self-exclusion period.

Section 13

Third-Party Services and Links

The pjwin platform integrates with third-party services including game providers, payment processors, and customer support infrastructure providers, as described in Section 6. While pjwin takes contractual steps to ensure these providers maintain appropriate data protection standards, pjwin cannot take responsibility for the independent data processing practices of third-party service providers beyond pjwin's data processing relationship with them.

pjwin.co does not contain links to external third-party websites. The pjwin platform is self-contained, and no outbound links to external sites are present on pjwin.co navigation or content. Any data you choose to share with external services accessed independently of pjwin — including your GCash or Maya accounts, or your bank — is subject to the privacy policies of those services, which are independent of this Policy.

Section 14

Changes to This Privacy Policy

pjwin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes in the services we provide. When changes are made, the updated Policy will be published at pjwin.co/privacy-policy with a revised "Last Updated" date.

For material changes that significantly affect how pjwin processes your personal data, pjwin will provide advance notice to registered players via email to your registered address or via a prominent notice on the pjwin platform at least 7 days before the changes take effect. Your continued use of the pjwin platform after the effective date of updated Policy terms constitutes your acceptance of the revised Privacy Policy.

If you do not agree to a material change in this Privacy Policy, you may request account closure in accordance with the pjwin Terms & Conditions, and pjwin will process the closure and any outstanding balance return in accordance with applicable procedures.

Section 15

Contact — Privacy Requests and Inquiries

For any privacy-related queries, requests to exercise your data rights, concerns about how pjwin has handled your personal data, or to report a potential data breach or unauthorized access to your account, please contact pjwin through the following channels:

Live Chat: Available 24/7 via the live chat widget accessible when logged in to your pjwin account. Fastest channel for urgent privacy or account security concerns.
Email: [email protected] — for formal data rights requests and written privacy inquiries. Responses within 24 business hours.
Subject line for data rights requests: Please use the subject line "Privacy Rights Request — [Your Registered Username]" when submitting a formal data access, rectification, or erasure request via email to ensure it is routed correctly to pjwin's compliance team.

pjwin's privacy compliance team handles all formal data requests personally. Our support staff are fluent in Filipino-English and are fully equipped to assist players from Metro Manila, Cebu, Davao, and across the entire Philippines with any data privacy concern.

pjwin Privacy Policy

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